The business area, Information Logistics offers printing and packaging of business, marketing and electronic communication, personalisation of cards, electronic payment services as well as logistics solutions. Customers can freely choose the media and technology for their business and market communication.
The business area offers high quality, effective servicves and solutions within information transfer, which can be both paper and card-based, transferred electronically via EDI, as e-mail, via the Internet or as SMS/MMS. Operations are carried out in Sweden, Norway, Denmark, Finland and Great Britain.
Focus
The business area, Information logistics has four important cornerstones:
• print and packaging as well as personalisation of plastic cards
• electronic payment intermediation
• services within electronic communication
• logistics solutions
With expert competence within information transfer, the business area makes it possible for customers to concentrate on their core operation and also to free up capital.
The customer
Response and feedback from the customer is important in order to follow-up on the operation's goal of having satisfied customers. Everyone who works within customer service has undergone training in order to, in the best possible way, ensure customer satisfaction. Customer satisfaction is also identified through the Satisfied-Customer-Index, in which central information from customers is systematically obtained. The results of the index constitute input for the business area's improvement work.
Processes
The processes' main purpose is to ensure deliveries in accordance with requirements in the most efficient way.